HP Officejet 6500 - Manual (Page 169)

Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and
reconnect the cables. If the problem persists, visit the HP Web site (
www.hp.com/
support ) for the latest troubleshooting information, or product fixes and updates.
NOTE: For more information about error messages, see Errors .
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see
System requirements .
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see
Change print settings .
Low ink levels
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
When you receive a low-ink alert, consider having a replacement cartridge available
to avoid possible printing delays. You do not need to replace the ink cartridges until
print quality becomes unacceptable.
The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.
Blank or partial page printed
Check the ink levels
The ink cartridges may be running low on ink.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see
Clean the
printhead .
NOTE: Turn off the HP all-in-one by pressing the Power button located on the
product. Wait until the Power light turns off before unplugging the power cord or
turning off a power strip. If you improperly turn off the HP all-in-one, the print carriage
might not return to the correct position causing problems with the ink cartridges and
print quality issues.
Solve printing problems 165