9 Maintain and troubleshoot
Work with ink cartridges..........................................................................................................143
Information on ink cartridges and the printhead...............................................................144Check the estimated ink levels.........................................................................................144Replace the ink cartridges................................................................................................145Advanced ink cartridge maintenance...............................................................................147
Clean the sensor........................................................................................................148Clean the sensor windows on the ink cartridges........................................................149
Advanced printhead maintenance....................................................................................151
Clean the printhead....................................................................................................151Align the printer..........................................................................................................152
Usage information collection............................................................................................153
Print and evaluate a print quality report..................................................................................154
To print a print quality report.............................................................................................154To evaluate the Print Quality Diagnostic Page.................................................................155
Ink Levels....................................................................................................................155Good color bars..........................................................................................................155Ragged, irregularly streaked, or faded bars...............................................................156Regular white streaks in the bars...............................................................................157Bar colors are not uniform..........................................................................................157Large Black Font Text................................................................................................158Alignment Patters.......................................................................................................158
Clean the device.....................................................................................................................159
Clean the scanner glass...................................................................................................159Clean the exterior.............................................................................................................160Clean the automatic document feeder..............................................................................160
General troubleshooting tips and resources...........................................................................163Solve printing problems..........................................................................................................164
The device shuts down unexpectedly...............................................................................164Error message appears on control-panel display.............................................................165Device takes a long time to print......................................................................................165Blank or partial page printed.............................................................................................165Something on the page is missing or incorrect.................................................................166Placement of the text or graphics is wrong.......................................................................166
Print troubleshooting...............................................................................................................167
Envelopes print incorrectly...............................................................................................168The product is not responding..........................................................................................168The product prints meaningless characters......................................................................171Nothing happens when I try to print..................................................................................172The margins are not printing as expected........................................................................175Text or graphics are cut off at the edge of the page.........................................................176A blank page came out while printing...............................................................................178
6
