HP Intelligent Management Center Standard Software Platform - Manual (Page 291)

Printing conditional messages in form letters
It is likely that you will want to print conditional messages in form letters. For
example, you may want to encourage customers with available credit to buy
more and those who are over their credit limit to bring their accounts down
below the limit once again. You can create both of these letters within a
single report.
To create a conditional message
1.
Use the Section Expert to insert a second Details section in the
report. See Working with sections .
2. Create two form letters. Place a letter that encourages customers to buy
more in the Details A section of the report; place a letter that encourages
customers to bring their balance down in the Details B section of the
report. See
Creating a form letter using a text object .
3. Use the Section Expert to format the Details sections so that each is
suppressed under certain conditions. For example, consider the situation
where you want to print one of two letters.
Crystal Reports 2008 SP3 User's Guide 291
12 Multiple Section Reports
Form letters