HP Systems Insight Manager - Manual (Page 425)

control up to 42 drives allowing capacity of 12 TB. All configuration, management, partitioning, and licensing
software come standard with no extra charges.
The HP exclusive optional embedded eight-port SAN switches or three-port hubs give cost-effective and space
saving methods of creating a SAN environment. The MSA1000 supports Windows (32 and 64-bit), NetWare,
and Linux (32 and 64-bit) operating systems. It also supports Tru64 UNIX, OpenVMS, or HP-UX operating
systems.
The MSA1000 is accessible through HP Systems Insight Manager (HP SIM) from the Tools & Links tab on
the System Page. See
“Tools & Links tab” for information on accessing the System Page.
See http://h18006.www1.hp.com/products/storageworks/msa1000/index.html for more information and
access to documentation.
HP Service Essentials Remote Support Pack
Overview
The HP Service Essentials Remote Support Pack provides proactive remote monitoring, automated diagnosis,
and troubleshooting to help improve the availability of HP-supported servers and storage devices in your
data center. The Remote Support Pack reduces cost and complexity in support of systems and devices. The
Remote Support Pack securely communicates service incident information through your firewall and/or Web
proxy to the HP Support Center for reactive support.
Remote Support Software Manager
The Remote Support Software Manager is installed on the CMS during the HP SIM installation. The Remote
Support Software Manager is included for Typical HP SIM installations, and is the default for Custom
installations. The Remote Support Software Manager installation is non-interactive. Once installed, the Remote
Support Software Manager application can be launched from the CMS. After the HP SIM installation is
complete, you must configure the Remote Support Software Manager to fit your enterprise specifications.
Once configured, the Remote Support Software Manager downloads and installs the most current suite of
Remote Support applications, including:
•
Remote Support tool
•
Remote Support Common Components (MC3)
•
Open Service Event Manager (OSEM)
See the HP Systems Insight Manager Installation and Configuration Guide for Microsoft Windows at http:/
/h18013.www1.hp.com/products/servers/management/hpsim/infolibrary.html for more information about
setting up Remote Support Pack with HP SIM.
Remote Support tool
The Remote Support tool facilitates the submission of service incidents from monitored devices and establishes
remote connectivity back to HP for reactive support based on service obligation. The Remote Support tool
is accessed through the HP SIM interface and coordinates remote monitoring and event status for qualified
devices in the Enterprise. It provides automated case creation and handling, and supplies entitlement
information such as warranty and contract attributes to HP SIM.
You can access, configure, register, and use the Remote Support tool with HP SIM by selecting
Options
→Remote Support Configuration and Services. The Remote Support Configuration and Services
page allows you to enable Remote Support for eligible systems.
See “Service notification events” for information on viewing service incidents in HP SIM.
See “Viewing contract and warranty information” for information on viewing contract and warranty information
in HP SIM.
Remote Support Common Components
The Remote Support Common Components collect configuration data to determine the unique identification
of devices, and supply this information to the Remote Support tool.
HP Service Essentials Remote Support Pack 425