HP Color LaserJet Enterprise CP4525 Printer series User Manual
Page 246
The printer driver does not automatically set up your selected product in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X 10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●
Mac OS X 10.5 and 10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start
Printer.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Bonjour host
name might have received your print job.
Print a configuration page to check the product name, IP address, or
Bonjour host name. Verify that the name, IP address, or Bonjour host
name on the configuration page matches the product name, IP
address, or Bonjour host name in the Printer Setup Utility or the Print
& Fax list.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
232 Chapter 10 Solve problems
ENWW