HP Color LaserJet Enterprise CP4525 Printer series - Manual (Page 244)

Solve common Windows problems
Error message:
“(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry
for the inconvenience”
Cause Solution
Close all software programs, restart Windows, and try again.
If the application referenced is the printer driver, select or install
a different printer driver. If the product PCL 6 printer driver is
selected, switch to the PCL 5 or HP postscript level 3 emulation
printer driver.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages, or go to
www.microsoft.com .
230 Chapter 10 Solve problems ENWW