HP Deskjet 842c Printer - Manual (Page 57)

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After the Free Phone Support Period
You can still get help from HP for a fee. Prices are subject to
change without notice. (
HP Customer Care Online help
(page 53) on the internet is still available for free!)
• For quick questions in the United States only, call (900)
555-1500. The charges are $2.50 per minute and begin when
you connect with a service technician.
• For calls from Canada, or for calls in the U.S. that you
anticipate might be longer than ten minutes in length, call
(800) 999-1148. The fee is US $25 per call, charged to your
Visa or MasterCard.
• If, during your phone call, it is determined that your printer
requires repair and you are within your printer’s Limited
Warranty period (see the “Limited Warranty Statement” in
your Reference Manual), you will not be charged for the
phone support service. However, for countries where the
above toll-free phone numbers are not available, the regular
long-distance charges may apply.
• If you are outside the U.S. and Canada, call the HP Customer
Care Center nearest you.
Extended Warranty Options
If you would like to extend your printer coverage beyond the
limited warranty period, you have the following options:
• Consult your reseller to get extended coverage.
• If your reseller does not offer service contracts, please call
HP directly and ask about our HP Service Agreements. In the
U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and Canada, contact
your local HP Sales Office.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the HP Customer Care Center . A trained service technician
will diagnose the problem and coordinate the repair process for
you. This service is free during your printer’s limited warranty
period. Beyond the warranty period, repairs are charged on a
time and materials basis.