Solve fax problems, Fax troubleshooting checklist – HP Color LaserJet Pro MFP M476 series User Manual
Page 135
Solve fax problems
Fax troubleshooting checklist
●
Several possible fixes are available. After each recommended action, retry faxing to see if the problem
is resolved.
●
For best results during fax problem solving, make sure the line from the product is connected directly to
the wall phone port. Disconnect all other devices that are connected to the product.
1.
Verify that the telephone cord is connected to the correct port on the back of the product.
2.
Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup button, and then touch the
Service
menu.
b.
Select the
Fax Service
menu.
c.
Select the
Run Fax Test
option. The product prints a fax test report.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue.
3.
Verify that the product firmware is current:
a.
Print a configuration page from the control panel
Reports
menu to obtain the current firmware
date code.
b.
Go to
, click the Drivers & Software link, type the product name in the
search field, press the
ENTER
button, and then select the product from the list of search results.
c.
Select the operating system.
d.
Under the Firmware section, locate the Firmware Update Utility.
NOTE:
Make sure to use the firmware update utility that is specific to the printer model.
e.
Click Download, click Run, and then click Run again.
f.
When the utility launches, select the product from the drop-down list, and then click Send
Firmware.
NOTE:
To print a configuration page to verify the installed firmware version before or after the
update process, click Print Config.
g.
Follow the on-screen instructions to complete the installation, and then click the Exit button to
close the utility.
4.
Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5.
Verify that the telephone service supports analog fax.
ENWW
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