HP StorageWorks XP10000 Disk Array - Manual (Page 169)

7 Troubleshooting
Troubleshooting
• See Table 27 for general error conditions.
• See Table 28 for notes on UNIX® operations.
The user is responsible for the operation and normal maintenance of the computer(s) that host the XP
Remote Web Console software. Here are some guidelines for troubleshooting XP Remote Web Console
software operations:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
computer. Restart the XP Remote Web Console Java™ applet program.
• Check for any general error conditions. Please contact your HP account support representative
for assistance.
• Check the status lamp on the XP Remote Web Console main pane (Status Tab). If the lamp
becomes yellow ( ) or red ( ), confirm the severity level of the error on the Status pane. If you
are unable to resolve an error condition, please contact your HP account support representative.
• Download the XP Remote Web Console trace files using the FD Dump Tool.
If you are unable to resolve an error condition, copy the XP Remote Web
Console configuration information onto a diskette using the FD Dump Tool (see
“ Downloading Trace Files Using the FD Dump Tool ” on page 124 for instructions). Provide this
information to your HP account support representative.
Table 27 General Error Conditions
Error Condition Probable Cause/Recommended Action
Application Error
The XP Remote Web Console experiences an error.
Save the Java™ log file on the XP Remote Web
Console, and report to your HP account support
representative. The name of the log file is
“plugin*.trace”. Search for the log file in the disk of
the XP Remote Web Console client. The examples
of the log file location for Windows® computers is
as follows:
For JRE1.4.2
c:\Documents and Settings\logon user
ID\ ApplicationData\Sun\Java\Deploy­
ment\ log\*.trace
Restart the XP Remote Web Console.
HP StorageWorks 169