Miscellaneous, 90 chapter 11 troubleshooting enww – HP Compaq dc7900 Small Form Factor PC User Manual
Page 100
Miscellaneous
Software Impacted—
Short description
Details
Solution
Security Manager—
Warning received: The
security application can
not be installed until the
HP Protect Tools
Security Manager is
installed.
All security applications such as
Embedded Security, Java Card Security,
and biometrics are extendable plug-ins
for the Security Manager interface.
Security Manager must be installed
before an HP-approved security plug-in
can be loaded.
The Security Manager software must be installed
before installing any security plug-in.
TPM Firmware Update
Utility for models
containing Broadcom-
enabled TPMs—The tool
provided through HP
support Web site reports
ownership required.
This is the expected behavior of the TPM
firmware utility for models containing
Broadcom-enabled TPMs.
The firmware upgrade tool allows the
user to upgrade the firmware, with or
without an endorsement key (EK). When
there is no EK, no authorization is
required to complete the firmware
upgrade.
When there is an EK, a TPM owner must
exist, since the upgrade requires owner
authorization. After the successful
upgrade, the platform must be restarted
for the new firmware to take effect.
If the BIOS TPM is factory-reset,
ownership is removed and firmware
update capability is prevented until the
Embedded Security Software platform
and User Initialization Wizard have been
configured.
NOTE:
A reboot is always
recommended after performing a
firmware update. The firmware version is
not identified correctly until after the
reboot.
1.
Reinstall Embedded Security Software.
2.
Run the Platform and User Configuration Wizard.
3.
Be sure that the system contains Microsoft .NET
framework 1.1 installation:
a.
Click Start.
b.
Click Control Panel.
c.
Click Add or remove programs.
d.
Be sure that Microsoft .NET Framework
1.1 is listed.
4.
Check the hardware and software configuration:
a.
Click Start.
b.
Click All Programs.
c.
Click HP ProtectTools Security Manager
for Administrators in Windows Vista or
HP ProtectTools Security Manager in
Windows XP.
d.
Select Embedded Security from the tree
menu.
e.
Click More Details. The system should have
the following configuration:
●
Product version = V4.0.1
●
Embedded Security State: Chip State =
Enabled, Owner State = Initialized,
User State = Initialized
●
Component Info: TCG Spec. Version =
1.2
●
Vendor = Broadcom Corporation
●
FW Version = 2.18 (or greater)
●
TPM Device driver library version
2.0.0.9 (or greater)
5.
If the FW version does not match 2.18, download
and update the TPM firmware. The TPM Firmware
SoftPaq is a support download available on the
HP Web site at
.
90
Chapter 11 Troubleshooting
ENWW