HP Compaq dc7900 Small Form Factor PC User Manual
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NOTE:
This section describes how to perform an online recovery when you have access to a different
computer with an Internet connection. If you do not have access to such a computer, contact HP
technical support.
1.
Turn on the computer.
2.
When the Drive Encryption for HP ProtectTools logon dialog box opens, click Cancel.
3.
Click Options in the lower-left corner of the screen, and then click Recovery.
4.
Click Web recovery, and then click Next.
5.
Record the client code, and then click Next.
6.
On a different computer with an Internet connection, access the SafeBoot Recovery Service Web
site at
.
7.
Click Recovery Process.
8.
On the recovery service logon page, enter your e-mail address, password, and the numbers and
letters you see in the box.
9.
Click Logon.
10.
Click Recovery Process.
11.
Enter the client code you recorded from the computer you are recovering, and enter the numbers
and letters you see in the box.
12.
Click Submit.
13.
Record each line of the response key.
14.
On the computer you are recovering, enter line 1 of the response key that you recorded from the
SafeBoot Recovery Service Web site, and then click Enter.
15.
Enter line 2 of the response key, and then click Enter.
16.
Enter line 3 of the response key, and then click Enter.
17.
Enter line 4 of the response key, and then click Enter.
NOTE:
Line 4 of the response key is shorter than the first 3 lines.
18.
Click Finish.
NOTE:
It is highly recommended that you reset your password after performing a recovery.
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Chapter 4 Drive Encryption for HP ProtectTools
ENWW