HP Deskjet 832c Printer - Manual (Page 73)

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Getting Help When Things Go Wrong 5
Basic Troubleshooting
Any time you experience printing difficulties you can use the online
troubleshooting tool: the HP DeskJet Toolbox. With a few clicks of the mouse
button, you’ll find your specific problem and details on how to fix it. The HP
DeskJet Toolbox even aligns and cleans your inkjet print cartridges.
What if no page came out of the
printer?
Be patient. Complex documents, such as
color photographs, take awhile to print.
Check the Power
light; if it’s blinking,
the printer is processing information.
Power. Make sure the printer is on (the
Power light on the front of your
printer should be on), and that all
connections are firm.
Cover. Make sure the top cover of the
printer is closed.
Paper. Make sure you put paper into the
IN tray correctly.
Print cartridges. Make sure both inkjet
print cartridge cradles contain properly
installed cartridges with the correct part
numbers for your printer.
Paper jam. Make sure no paper is stuck in
the printer. Go to “Clearing a Paper Jam”
on page 69 for more information.
Communications . If you are using the
parallel port on the printer and you see a
“Printer Not Responding” message on
your screen, you might be using the
wrong cable. (The bi-directional HP IEEE
1284-Compliant Parallel Interface Cable
is recommended.) Test the printer
communications: in the HP DeskJet
Toolbox, click the Printer Services tab, and
then click Test the printer communications.
If the test fails, install the printer using a
bi-directional printer cable with the
computer’s parallel port. Then retest the
printer communications.
What if the printer software or bonus
software programs aren’t working from
the CD?
Check the CD-ROM Player. Make sure
the CD drive in your computer is working
by inserting a known to be good CD. If
you suspect that the CD is flawed, call
HP Customer Support as described on
page 70.
“There is a Problem” box appears.
Perform the steps listed in the box and
click Retry. If the box reappears, click Skip.
You might still be able to print, but some
of the printer’s messages to you might
not be able to be displayed. If the printer
is connected to the computer with a
parallel cable, be sure you are using a
bi-directional HP IEEE 1284-Compliant
Parallel Interface Cable. Also be sure that
you selected an LPT-type port when you
installed the printer software.
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