HP Photosmart Premium C309 - Manual (Page 137)

3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one
sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning
if the print quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try
aligning the printer. If print quality problems persist after cleaning and aligning,
contact HP support.
Cause: The product was turned off improperly.
Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Insert all ink cartridges
• Solution 2: Check if all ink cartridges are properly installed
• Solution 3: Clean the ink cartridge contacts
• Solution 4: Contact HP support
Solution 1: Insert all ink cartridges
Solution: Make sure all of the ink cartridges are inserted.
For more information, see:
“Replace the cartridges” on page 72
Cause: One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
Solution 2: Check if all ink cartridges are properly installed
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
Chapter 12
134 Solve a problem
Solve a problem