HP Photosmart Premium C309 - Manual (Page 94)

To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The settings were not set correctly.
Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Memory card troubleshooting
Use this section to solve these memory card problems:
• The product does not read the memory card
• The photos on the memory card do not transfer to my computer
• Photos in a connected digital camera with PictBridge do not print
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Insert the memory card properly
• Solution 2: Remove the additional memory card
• Solution 3: Reformat the memory card in your digital camera
Memory card troubleshooting 91
Solve a problem