HP Officejet Pro 8000 - A811 - Manual (Page 35)

• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site: https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are
using these operating systems, see www.hp.com/support.
This section contains the following topics:
• Before you call
• Phone support period
• Telephone support numbers
• After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see Find the printer model number)
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions:
ƕ Has this situation happened before?
ƕ Can you re-create it?
ƕ Did you add any new hardware or software to your computer at about the time
that this situation began?
ƕ Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
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