Contents 5
Troubleshooting .......................................................................................................................... 77
Troubleshooting resources ........................................................................................................................ 77
Pre-diagnostic steps ................................................................................................................................. 77
Important safety information............................................................................................................ 77
Symptom information ..................................................................................................................... 79
Prepare the server for diagnosis ...................................................................................................... 80
Loose connections ................................................................................................................................... 80
Service notifications................................................................................................................................. 81
Troubleshooting flowcharts ....................................................................................................................... 81
Start diagnosis flowchart ................................................................................................................ 81
General diagnosis flowchart ........................................................................................................... 82
Server power-on problems flowchart ................................................................................................ 84
POST problems flowchart ............................................................................................................... 87
OS boot problems flowchart ........................................................................................................... 88
Server fault indications flowchart ..................................................................................................... 90
POST error messages and beep codes ....................................................................................................... 92
Introduction to POST error messages ................................................................................................ 92
Power Supply Solution Not Fully Redundant ...................................................................................... 93
207-Invalid Memory Configuration - DIMMs must be installed in pairs or sequentially ............................ 93
Battery replacement .................................................................................................................... 94
Regulatory compliance notices ..................................................................................................... 96
Regulatory compliance identification numbers ............................................................................................. 96
Federal Communications Commission notice............................................................................................... 96
FCC rating label............................................................................................................................ 96
Class A equipment......................................................................................................................... 96
Class B equipment ......................................................................................................................... 96
Declaration of conformity for products marked with the FCC logo, United States only....................................... 97
Modifications.......................................................................................................................................... 97
Cables................................................................................................................................................... 97
Canadian notice (Avis Canadien).............................................................................................................. 98
European Union regulatory notice ............................................................................................................. 98
Japanese notice ...................................................................................................................................... 99
BSMI notice ............................................................................................................................................ 99
Korean notice ......................................................................................................................................... 99
Laser compliance .................................................................................................................................. 100
Battery replacement notice...................................................................................................................... 100
Taiwan battery recycling notice............................................................................................................... 100
Power cord statement for Japan............................................................................................................... 101
Electrostatic discharge............................................................................................................... 102
Preventing electrostatic discharge ............................................................................................................ 102
Grounding methods to prevent electrostatic discharge................................................................................ 102
Server specifications ................................................................................................................. 103
Environmental specifications ................................................................................................................... 103
Server specifications .............................................................................................................................. 103
Technical support...................................................................................................................... 105
Related documents ................................................................................................................................ 105
Before you contact HP............................................................................................................................ 105
HP contact information........................................................................................................................... 105
Customer Self Repair ............................................................................................................................. 106
