Troubleshooting the export tool – HP XP Array Manager Software User Manual
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Troubleshooting the Export Tool
explains possible problems with the Export Tool and probable solutions to the problems.
Table 33 Troubleshooting the Export Tool
Probable Causes and Recommended Action
Possible Problems
The path to the Java Virtual Machine (Java.exe) might not be
defined in the PATH environment variable. If this is true, you must
add that path to the PATH environment variable. For information
about how to add a path to the environment variable, see the
documentation for your operating system.
An incorrect version of Java Runtime Environment (JRE) might be
installed on your computer. To check the JRE version, enter the
following command at the Windows command prompt or the UNIX
console window:
Java -version
If the version is incorrect, install the correct version of JRE.
You cannot run the batch file.
•
The command prompt window might be in pause mode.
The command prompt window will be in pause mode if you click
the command prompt window when the Export Tool is running.
To cancel pause mode, you need to activate the command prompt
window and then press the <ESC> key.
If a timeout of RMI occurs during pause mode, the login will be
canceled and an error will occur when you cancel pause mode
after the timeout. The error message ID will be (0001 4011).
•
If a memory size is not specified in a batch file, the Out Of
Memory Error occurs in JRE, the Export Tool might stop and the
processing might not continue. Please confirm whether the spe-
cified memory size is correct or not.
The Export Tool stops and the
processing does not continue.
The command prompt window was
displaying progress of the export
processing, but the window
stopped displaying progress before
the processing stops. The progress
information does not seem to be
updated anymore.
If the error message ID is (0001 4011), the user is forcibly logged
off and the processing stops because the Export Tool did not issue
any request to the SVP. The computer running the Export Tool could
be slow. Please confirm whether you are using a computer that is not
supported, or whether the computer is slow. Please run the Export
Tool again. If the error persists, contact the service representative.
If the error message ID is (0002 5510), probable error causes and
solutions are:
•
An internal processing is being performed in the disk array. Al-
ternatively, another user is changing configurations. Wait for a
while and then run the Export Tool again.
•
Maintenance operations are being performed on the disk array.
Wait until the maintenance operations finish and then run the
Export Tool again.
If the error message ID is none of the above, see
below.
An error occurs and the processing
stops.
For details on invalid monitoring data, see “
The monitoring data in the CSV file
includes -1.
Troubleshooting
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