HP Library and Tape Tools - Manual (Page 7)

How do I send a support ticket?.........................................................................................151
Tests questions......................................................................................................................151
Why should I run L&TT tests?.............................................................................................151
Why should I stop the backup/restore activity when running LTT tests?....................................151
Does all tests required to stop the backup & restore activities?................................................151
How do I know which test to run?......................................................................................151
Why is the Assessment test recommended?..............................................................................151
Backup and restore questions.................................................................................................151
Was my backup successful (LTO only)?...............................................................................152
How fast will my backups be?...........................................................................................152
How fast will my restores be?............................................................................................152
How do I send an L&TT event log?.....................................................................................152
If backup/restore fails what I should do?.............................................................................152
How LTT can help to identify the problems during backup/restore?.........................................152
Media questions...................................................................................................................152
Is my LTO tape OK?.........................................................................................................153
Is my non-LTO tape OK?...................................................................................................153
How do I verify the capacity of a tape?..............................................................................153
How many more uses are left in this cleaning cartridge (LTO only)?........................................153
How do I send an L&TT event log?.....................................................................................153
Windows questions ..............................................................................................................154
Why can't I uninstall L&TT or install a new version?..............................................................154
How do I run L&TT from a CD or USB flash drive?................................................................154
How do I shut down the application in the taskbar?..............................................................154
When installing L&TT for Windows, should I uninstall my previous version first?........................155
How do I erase an LTO FUP tape?......................................................................................155
How do I configure email to send support tickets?................................................................155
Does L&TT use any system resources in the background?.......................................................155
I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website
to download firmware updates?.........................................................................................155
L&TT starts in restricted mode and most functionality is unavailable. What is happening?..........156
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...156
Why doesn't L&TT for Windows see my USB drives?.............................................................156
CSI questions ......................................................................................................................156
How do I set the password?..............................................................................................157
Why does my display not show any text or only a single line of text on my HP-UX system?.........157
Why is there a segmentation fault when L&TT is initiated in HP-UX?........................................157
Why doesn't L&TT for HP-UX see some of my devices?..........................................................157
Why doesn't L&TT for HP-UX see all the devices connected to a SAN environment?...................158
Why am I unable to download firmware/script files using the download option in the CSI (HP-UX,
Linux)?............................................................................................................................158
Why doesn't L&TT for Tru64 see some of my devices?...........................................................158
Why doesn't L&TT for Linux see some of my devices?............................................................158
Why doesn't L&TT for Windows see devices that are connected to a computer running HP-UX?...159
How do I connect/disconnect a SCSI device in Linux without rebooting?.................................159
Why doesn't L&TT for VMS see my media changer?.............................................................159
Why am I getting Error activating image PTHREAD$RTL while running L&TT on VMS 7.3-1?.......159
11 Troubleshooting....................................................................................160
Troubleshooting L&TT............................................................................................................160
Troubleshooting devices.........................................................................................................160
Using L&TT to troubleshoot tape devices..............................................................................160
Are you performing regular maintenance?......................................................................161
Is the drive connected properly?....................................................................................161
Is the drive working as expected?..................................................................................162
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