HP OneView for VMware vCenter - Manual (Page 121)

HP Management tab not available in the vSphere Web Client
Possible cause: The vSphere Web Client has not deployed the plug-in.
NOTE: The plug-in is deployed only when the vSphere Web Client is executed.
Action: Execute the vSphere Web Client.
1.
If the vSphere Web Client was running when the plug-in was installed, log out of the vSphere
Web Client.
2. Log into the vSphere Web Client.
For the first invocation of vSphere Web Client after the plug-in is installed, you might notice
a delay before the GUI appears.
3. Verify that the HP Management icon appears in the home page of the plug-in.
If not, log out of the vSphere Web Client, and then log back in.
4. Verify that the HP Management icon appears in the home page of the vSphere Web Client.
5. If the icon does not appear on the home page, log out of the Web Client, and retry after
restarting the VMware vSphere Web Client service.
HP Management tab not available in vSphere Client
Possible cause 1: The HP OneView for vCenter plug-in is not enabled.
Action: Verify the status of the plug-in in the vSphere Client.
1.
Start the vSphere Client.
2. Select Plug-ins
→Manage Plug-ins.
3. Verify that the HP OneView for vCenter module is in Enabled status.
Possible cause 2: Communication between the systems running HP OneView for vCenter, vCenter
Server, and the vSphere Client is not established.
Action:
•
Ensure that a host, cluster, datastore, or VM is selected in the left pane of the vSphere Client
window.
•
Use the arrows to scroll through the vCenter Server tabs and locate the HP Management tab.
The HP Management tab might be collapsed by vSphere Client due to lack of space on the
GUI.
•
Verify network connectivity between the systems running HP OneView for vCenter, vCenter
Server, and the vSphere Client. Ensure that at least one network path exists between these
systems. Use tools such as Ping, as needed.
•
Verify that any DNS names used by the systems running HP OneView for vCenter, vCenter
Server, and the vSphere Client resolve properly. If the DNS names do not resolve correctly,
use IP addresses to configure HP OneView for vCenter.
•
Ensure that all firewall programs are configured to enable HP OneView for vCenter to access
the TCP/IP port on the system on which the program is installed.
vSphere Client, HP OneView for vCenter, or StoreFront Module for vCenter is
unresponsive
Possible cause: A required service is not running.
Action: Verify that the following services are running:
•
VMware vCenter Server
•
HP Common Services
•
HP OneView for vCenter Server
Troubleshooting HP OneView for vCenter 121