HP Officejet Pro 251dw Printer series - Manual (Page 140)

F Errors (Windows)
Printer disconnected
The computer cannot communicate with the printer because one of the following events has
occurred:
•
The printer has been turned off.
• The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has
been disconnected.
• If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
•
Make sure the printer is turned on and that the (Power button) light is on.
• Make sure the power cord and other cables are working and are firmly connected to the
printer.
• Make sure the power cord is connected firmly to a functioning, alternating current (AC)
power outlet.
• If the printer is connected to a network, make sure the network is functioning properly. For
more information, see Solve Ethernet network problems.
• If the printer is connected to a wireless network, make sure the wireless network is
functioning properly. For more information, see Solve wireless problems.
Printhead problem
The printhead is missing, not detected, incorrectly installed, or incompatible.
If this error occurs at printer setup, try the following solutions.
Solution 1: Reinstall the printhead.
For instructions, see Reinstall the printhead
CAUTION: The printheads contain electrical contacts that can be damaged easily.
If the problem persists after you reinstall the printhead, contact HP support. For more information,
see HP support.
If this error occurs after the printer has been used for a period of time, try the following
solutions.
Solution 1: Turn the printer off and on.
Turn off the printer, and then turn it on again.
If the problem persists, contact HP support for service or replacement. For more information, see
HP support.
Cartridge Problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing
supplies online for information about obtaining cartridges for the printer.
136 Errors (Windows)