HP Officejet Pro 251dw Printer series - Manual (Page 64)

Solution 5: Check the print settings
Solution: Check the print settings.
•
Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or,
check to see if advanced color settings such as saturation, brightness, or
color tone, are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper
loaded in the printer.
You might need to choose a lower print quality setting if colors are running
into each other. Or, choose a higher setting if you are printing a high-quality
photo, and then make sure photo paper such as HP Advanced Photo Paper
is loaded in the input tray.
NOTE: On some computer screens, colors might appear differently than they
do when printed on paper. In this case, there is nothing wrong with the printer,
print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Select paper
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
•
Control panel: Touch (right arrow), and then touch Setup, select
Reports, and then select Print Quality Report.
• Embedded web server: Click the Tools tab, click Print Quality Toolbox
under Utilities, and then click Print Quality Report button.
• HP Utility (Mac OS X): In the Information And Support section, click
Print Quality Diagnostics, and then click Print.
Chapter 5
60 Solve a problem