HP Photosmart C4344 All-in-One Printer - Manual (Page 191)

Solution 11: Check for error messages on the display
Solution: If an error condition exists that is preventing the product from printing
faxes, review the display for information on the error condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more
information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
NOTE: If the product has an alignment message, you might be able to press the
button next to OK to clear the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax
calls.
Cause: An error condition was preventing the product from receiving faxes and
Backup Fax Reception was set to Off.
The product is having problems receiving a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Lower the fax speed
• Solution 2: Check for error messages on the display
Solution 1: Lower the fax speed
Solution: Set the Fax Speed to Medium (14400) or Slow (9600), and then contact
the sender to have them resend the fax.
For more information, see:
“Set the fax speed” on page 18
Cause: The Fax Speed setting might have been set too fast.
Chapter 14
188 Troubleshooting
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