HP PSC 2350 All-in-One Printer - Manual (Page 97)

– HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP all-in-one with a computer and contains additional troubleshooting
information not covered in the User Guide.
– Readme file: The Readme file contains information on possible installation
problems. For more information, see
View the Readme file .
2 If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
–
Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3 Contact your local point of purchase. If the HP all-in-one has a hardware failure,
you will be asked to bring the HP all-in-one to where you purchased it. Service is
free during the HP all-in-one limited warranty period. After the warranty period, you
will be quoted a service charge.
4 If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see
Get HP support .
View the Readme file
You might want to refer to the Readme file for more information on possible installation
problems.
●
In Windows, you can access the Readme file from Windows taskbar by clicking
Start, pointing to Programs or All Programs, pointing to Hewlett-Packard,
pointing to HP PSC 2350 series all-in-one, and then clicking View the Readme
File.
● In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the
icon located in the top-level folder of the HP all-in-one software CD-ROM.
The Readme file provides more information, including:
●
Using the reinstall utility after a failed installation to return your computer to a state
that will allow the HP all-in-one to be reinstalled.
● Using the reinstall utility in Windows 98 to recover a missing Composite USB
System Driver.
● System requirements.
Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with software installation and hardware setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP all-in-one hardware.
My HP all-in-one does not turn on
Chapter 13
94 HP PSC 2350 series all-in-one
Troubleshooting
information