Avaya 1692 IP - Manual (Page 24)

Chapter 4: Managing and Troubleshooting Your Avaya 1692 IP Conference Phone
24 1692 IP Conference Phone User’s Guide Nov 2009
Basic Troubleshooting Chart
Call Waiting Ringback Tone
---_
A ringback tone with lower-pitched signal at the end. This tone
indicates the extension called is busy and the called party was
given a call waiting tone.
Dial --------- Continuous tone indicating dialing can start.
Intercept/Time-out -_-_-_- Alternating high and low tone. This tone indicates either a
dialing error, denial of a requested service, or failure to dial
within a preset interval (usually 10 seconds) after lifting the
handset or dialing the previous digit.
Recall Dial - - - ----------- Three short tone bursts followed by a steady dial tone to
indicate a feature request was accepted and dialing can start.
Reorder -- -- -- -- -- -- Fast, busy tone repeated each half-second to indicate all phone
trunk lines are busy.
Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute to indicate the
number dialed is ringing.
Tones Meaning
Problem/Symptom Suggested Solution
Phone does not activate
after connecting it the first
time
Unless your system administrator has initialized your phone, you
might experience a delay of several minutes before your phone
becomes operational. Upon plug-in, your phone immediately
starts downloading its operational software, its IP address, and
any special features programmed by your system administrator.
Report any delay of more than ten minutes to your system
administrator.
Phone does not activate
after upgrading it
Report any delay of more than 20 minutes to your system
administrator.
Phone does not activate
after a power interruption
Allow a few minutes for reinitialization after unplugging, turning
off the phone, server problems, or other power interruption
causes.
Phone worked earlier but
does not currently appear
to work
Contact your system administrator.
Display shows an error/
informational message
Most messages involve server/phone interaction. If you cannot
resolve the problem based on the message received, contact
your system administrator.