HUACAM HCV704 - Manual (Page 41)

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3. Why can’t I access theHCV704 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
4. The HCV704 web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the HCV704 web configuration page to
load properly. To enable compatibility view, open IE8, click Tools, Compatibility View Setting,
and add theHCV704 web configuration pages to the Compatibility View.
5. How do you watch secondary video stream?
Login to the home page of theHCV704 web GUI, click Play to watch the video stream. To watch a
secondary video stream, right click on the video, and select Secondary Stream on the pop-up
menu. Try reinstalling the Huacam Viewer add-on for IE if you cannot see the video stream.
6. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network
camera that has DDNS support for dynamic IP addresses. Chances are that the network has a
dynamic IP address (which changes with every log on). A DDNS service makes sure that the
camera‘s IP address always matches up to the current server address. DDNS also allows a
website to be linked to the IP camera that is constantly updated with the correct information and
has a reliable feed.
7. Why is Windows Media Player unable to play the recorded video files?
TheHCV704 uses the H.264 video codec. Windows Media Player may lack the proper H.264
decoder to play the recorded video. Please download the Microsoft FFDShow H.264 decoder
from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
8. Alarm Triggered Events do not work with Surf_Pro?