Packaging and handling, Warranty – Agilent Technologies DP111 User Manual
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User Manual: Agilent Acqiris 8-bit Digitizers
Page 8 of 59
1.7.
Packaging and Handling
Your Digitizer is shipped with the following components:
• A compact disc in an Agilent Technologies paper CD envelope that includes
o
10 product User Manuals in electronic form (8-bit Digitizers, 10-bit Digitizers, 12-bit Digitizers,
Averagers, Analyzers, Signal Analyzers, Streamer Analyzers, Time-to-Digital Converters, 3-, 5-,
and 8-slot CompactPCI Crates, and the 21-slot CompactPCI Crate),
o
1 Programmer’s Guide and 1 Programmer’s Reference Manual,
o
device drivers with sample software for different operating systems, environments and languages,
o
the Analyzer Demo application, a demonstration program for the AC/SC Analyzer products,
o
the AcqirisLive application, a demonstration program for our digitizer and averager products,
o
the SSR Demo application, a demonstration program for the Acqiris AP235/AP240 Analyzers,
o
the APX01 Demo application, a demonstration program for the Acqiris AP101/AP201 Analyzers,
o
the TC Demo application, a demonstration program for the Acqiris TC840/TC842/TC890 Time-to-
Digital Converters,
o
full installation procedures for use with Microsoft Windows, National Instruments LabVIEW RT,
Wind River VxWorks, IVI-COM/C, and Linux software.
• For many products a declaration of conformity is still included. However, in an increasing number of cases
the Declaration can be viewed
.
• Optional documentation such as a model-dependent document giving Specifications & Characteristics, a
Calibration Certificate, or a Performance Verification
After carefully unpacking all items, inspect each to ensure there are no signs of visible damage. Also check that all
the components received match those listed on the enclosed packing list. Agilent cannot accept responsibility for
missing items unless we are notified promptly of any discrepancies. If any items are found to be missing or are
received in a damaged condition please contact the Agilent service center or your local supplier immediately. Retain
the box and packing materials for possible inspection and/or reshipment.
1.8.
Warranty
All Agilent Acqiris Digitizer products are warranted to operate within specification, assuming normal use, for a
period of at least one year from the date of shipment. Units sold before April 2008 had three year warranties, as do
some more recent ones; in case of doubt examine your invoice. It is recommended that yearly calibration be made in
order to verify product performance. All repairs, replacement and spare parts are warranted for a period of 3 months.
Warranty extensions are available as an option.
Agilent endeavors to provide leading edge technology that includes the latest concepts in hardware and software
design. As such software and firmware used with the products is under continual refinement and improvement. All
software and instrument firmware is supplied “as is” with no warranty of any kind. Software and firmware is
thoroughly tested and thought to be functional at the time of shipment. At Agilent’s discretion software and firmware
may be revised if a significant operational malfunction is detected.
In exercising this warranty, Agilent will repair or replace any product returned to the Agilent service center, within
the warranty period. The warranty covers all defects that are a result of workmanship or materials. This excludes
defects that are caused by accident, misuse, neglect, or abnormal operation.
The purchaser is responsible for returning the goods to the nearest Agilent service center. This includes
transportation costs and insurance. Agilent will return all warranty repairs with transportation prepaid.
1.9.
Warranty and Repair Return Procedure, Assistance and Support
Agilent acquired Acqiris SA and its product lines in December 2006. Please contact your nearest Agilent Service
Center before returning any product for repair.
You can find information about technical and professional services, product support, and equipment repair and
service on the Web,
r
and after selecting your
country click on Contact Us). The service center will ask for your name, company, phone number and address, the
model and serial numbers of the unit to be repaired, and a brief description of the problem.