Atek electronic Stagehand RM200 - Manual (Page 18)

Stagehand User’s Manual, page 17
Q3: I cannot control my slide show, but my laser pointer and LED illumination light
are working.
A3: Check the following:
1. Make sure you have a slide show open and that the slide show responds to
buttons on your keyboard (if it does not respond to the keyboard, it also will
not respond to Stagehand commands).
2. Make sure you are using a Stagehand USB receiver and that the receiver is
fully plugged into the USB port (a solid color LED on the receiver indicates
it has power from the computer, and a flashing LED indicates it is receiving
signals from the remote control).
3. Try a different USB port on the computer.
4. Make sure that when you plug the receiver into a computer the very first time,
you wait for the computer pop-up message to say that it recognizes this new
device and it is ready to use.
5. If you are using a USB hub, USB extension cable, or a laptop docking station,
try instead plugging the USB receiver directly into the computer.
6. Try rebooting your computer (you can try rebooting both with and without
the Stagehand USB receiver left plugged in).
7. Try using your Stagehand on another computer. If it works on another
computer, then the problem on your own computer might be the operating
system, presentation program or version, administrator privileges, or some
other unknown conflict.
8. If the battery is weak (possibly indicated by a dim and/or flickering laser beam
and/or LED illumination light), the RF signal from the remote control might not
be strong enough. Try replacing the battery with a new one. See Maintenance
section.
Frequently Asked Questions (FAQs)