EarthQuake XJ-300FR - Manual (Page 19)

XJ-300FR Manual 19 Specifications are subject to change without notice
5 Year Limited Warranty (cont.)
• Bent casing, damaged finish on casing due to abuse, misuse, or
improper frame or broken connections.
• Fading, deterioration of components and finish due to improper
exposure to elements.
• Burnt tracers of PCB.
• Product/part damaged due to poor packaging or abusive shipping
conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not
properly filled and returned to Earthquake with a copy of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service
department at (510) 732-1000 and request an RMA number (Return Material
Authorization), item(s) shipped without a valid RMA number will be refused.
Make sure you provide us with your complete and correct shipping address,
a valid phone number, and a brief description of the problem you are
experiencing with the product. In most cases, our technicians might be able
to resolve the problem over the phone, thus eliminating the need to ship the
product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to
minimize transport damage. Shipper claims regarding item(s) damaged in
transit must be presented to the carrier. Earthquake Sound Corporation
reserves the right to refuse improperly packed product(s). A copy of
original sales receipt must accompany product(s) returned for service. We
encourage you to include a written description of the problem inside the
package. Ship product to:
Earthquake Sound Corp.
2727 McCone Avenue
Hayward, CA 94545 USA
Ph: (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
Sound Corporation.
(G) Disputes Resolution:
All disputes, between clients and Earthquake Sound Corporation,
resulting from the five (5) years limited warranty policy must be resolved
according to the laws and regulations of the county of Alameda, California.