Axis Communications AXIS 225FD - Manual (Page 38)

AXIS 225FD - Troubleshooting
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Troubleshooting
Checking the Firmware
Firmware is software that determines the functionality of the AXIS 225FD. One of your first actions when
troubleshooting a problem should be to check the currently installed firmware version. The latest version may
contain a correction that fixes your particular problem. The current firmware version in your AXIS 225FD can
be seen on the page Setup > Basic Configuration.
Upgrading the Firmware
When you upgrade the firmware with a file from the Axis Web site, your Axis camera will receive the latest
available functionality. Always read the upgrade instructions and release notes available with each new release,
before updating the firmware.
Note:
Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new
firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge
from the Axis Web site at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the camera’s Web pages.
3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.
Notes: •After starting the upgrade process, always wait at least 5-10 minutes before restarting the AXIS 225FD, even if you sus-
pect the upgrade has failed.
•Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
•Always read the upgrade instructions available with each new release, before updating the firmware.
Emergency Recovery Procedure
If power to the AXIS 225FD is lost during the upgrade, the process will fail and the unit will become
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below.
The serial number is found on the label attached to the bottom of the camera.
1. UNIX/Linux - From the command line, type the following:
arp -s <IP address of AXIS 225FD> <Serial number> temp
ping -s 408 <IP address of camera>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 225FD> <Serial number>
ping -l 408 -t <IP address of camera>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to
select the upgrade file to use, e.g. axis225fd.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green
on the Power and Status LEDs and flashing green or amber on the Network LED.