Samsung SCX-8128NA-XAA - Manual (Page 151)

Troubleshooting_ 151
Paper feeding problems Printing problems
Condition Suggested solutions
Paper jams during
printing.
Clear the paper jam (see "Clearing paper jams"
on page 137).
Paper sticks
together.
• Check the maximum paper capacity of the
tray (see "Print media specifications" on
page 165).
• Make sure that you are using the correct type
of paper (see "Print media specifications" on
page 165).
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam (see "Clearing paper
jams" on page 137).
Paper does not feed
into the machine.
• Remove any obstructions from inside the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine (see "Print media specifications" on
page 165).
• If an original does not feed into the machine,
the DADF rubber pad may require to be
replaced. Contact a service representative.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine (see "Print media
specifications" on page 165).
• There may be debris inside the machine.
Open the front door and remove any debris.
• If an original does not feed into the machine,
the DADF rubber pad may need to be
replaced. Contact a service representative.
Transparencies stick
together in the paper
exit.
Use only transparencies specifically designed
for laser printers. Remove each transparency as
it exits from the machine.
Envelopes skew or
fail to feed correctly.
Ensure that the paper guides are against both
sides of the envelopes.
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord
connections. Check the
power switch and the power
source.
The machine is not
selected as the
default machine.
Select your machine as your
default machine in your
Windows.
Check the machine for the following:
• The front door is not closed. Close the front
door.
• Paper is jammed. Clear the paper jam (see
"Clearing paper jams" on page 137).
• No paper is loaded. Load paper (see "Loading
paper in the tray" on page 39).
• The toner cartridge or the imaging unit is not
installed. Install the toner cartridge or imaging
unit.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
Disconnect the machine
cable and reconnect it.
The connection
cable between the
computer and the
machine is
defective.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
The port setting is
incorrect.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the Printing
Preferences to ensure that
all of the print settings are
correct (see "Opening
printing preferences" on
page 101).
The printer driver
may be incorrectly
installed.
Repair the machine
software.
The machine is
malfunctioning.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.