Troubleshooting – Sony KE-32TS2E User Manual
Page 33
33
Additional Information
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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem
Possible remedies
No picture
No picture (screen is dark) and no sound.
• Check the aerial connection.
• Plug the TV in and press the
Power switch on the front of
the TV.
• If the
/
(standby/sleep) indicator is on, press TV
button on the remote control.
The TV turns off automatically. (The TV
enters the standby mode.)
• Check that the Sleep Timer is activated (page 24).
• Check that the On/Off Timer is activated (page 25).
• Check that Auto Shutoff is activated (page 25).
No picture or no menu information from
equipment connected to the Scart
connector.
• Check that the optional equipment is on and press the
button repeatedly on the remote control until the correct input
symbol is displayed on the screen.
• Check the connection between the optional equipment and the
TV.
• If you connect the optional equipment to the Scart connector
3/
, set “AV3 Input” in the “Features” menu to “S
Poor picture/Unstable picture.
Double images or ghosting.
• Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appears on the screen. • Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life. (3-
5 years in normal use, 1-2 years at the seaside)
Dotted lines or stripes.
• Keep the TV away from electrical noise sources such as cars,
motorcycles, or hair-dryers.
No colour on colour programmes.
• Using the menu system, select the “Picture Adjustment” menu
and select “Reset” to return to factory settings (page 14).
• If you set the Power Saving function to “Reduce,” picture
colours may become dimmer (page 19).
Some tiny black points and/or bright
points on the screen.
• The picture of a flat panel display is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen, does
not indicate a malfunction.
The screen flickers when turning on the TV. • This is caused by the Plasma Display Panel feature, and does
not indicate a malfunction.
The picture is too bright.
• Using the menu system, select the “Picture Adjustment” menu
and select “mode.” Then select the desired picture mode
Picture (stripe) noise.
• Make sure that the aerial is connected using the supplied
coaxial cable.
• Keep the aerial cable away from other connecting cords.
• Do not use 300-ohm twin lead cables as interference may occur.
Distorted picture and noisy sound.
• Check if any connected optional equipment is installed in front
of the TV or at the side of the TV. When installing optional
equipment, leave some space between the optional equipment
and TV.
Striped noise during playback/recording
of a VCR.
• Video head interference. Keep your VCR away from the TV.
• Leave a space of 30 cm between your VCR and the TV to avoid
noise.
• Avoid installing your VCR in front of the TV or at the side of
the TV.
Poor or no picture (screen is dark), but good
sound.
Noisy picture when viewing a TV channel.
• Using the menu system, select the “Picture Adjustment” menu
and select “Reset” to return to the factory settings (page 14).
• Using the menu system, select the “Manual Programme Preset”
option in the “Set Up” menu and adjust Fine Tuning (AFT) to
obtain better picture reception (page 23).
• Using the menu system, set the “NR” (Noise Reduction) option
in the “Picture Adjustment” menu to reduce the noise in the
S
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