Call agent – Avaya 1150E User Manual
Page 129
Call Center Supervisor Features
129
Call Agent
To call an agent:
To leave Call Agent state:
Use the Supervisor Observe and
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the
Avaya 1150E IP Deskphone and has an associated LED.
A supervisor can listen in on an active call at an Avaya 1150E IP
Deskphone by connecting the headset into the port near the Supervisor
Talk/Listen Key on an agent’s phone. The LED remains dark to denote
that the supervisor can hear the conversation while the microphone for
the supervisor’s headset is muted.
1.
Press
Call Agent
Key, your position
goes into the Not Ready state.
2.
Press the
Agent
Key
assigned to the
agent
or
3.
Dial
the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1.
Press the
Goodbye
Key.
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