Avaya 1150E - Manual (Page 132)

Call Center Supervisor Features
132
Interflow
When the call backlog or the waiting time in the queue exceeds a set
threshold, Interflow forwards calls to a predefined target queue. The
supervisor activates Interflow when the waiting time for the queue
exceeds its threshold.
To activate Interflow:
To stop Interflow:
Night Service
To enter Night Service:
1. Press the Interflow Key.
The indicator flashes and excess calls
are routed to the destination.
1. Press the Interflow Key again.
1. Press the Night Key and dial 6
(6=N for Night).
The indicator lights continuously. All
calls in the queue and new calls receive
Night Service.
Night