Troubleshooting the printer – Sony PCG-R505GCP User Manual

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Troubleshooting the Printer

Why can't I print a document?

Make sure the printer is on, and the printer cable is securely connected to the ports on your printer and computer.
See

Connecting a printer

for more information.

Make sure the printer is compatible with the Microsoft

®

Windows

®

operating system installed on your computer.

You may need to install the printer driver software before you use the printer. See the instructions that came with
your printer for information about installing these drivers.

If the printer is not functioning after the computer resumes from a power saving mode (Standby or Hibernate), reset
the printer connection.

1.

Click Start, and click Control Panel.

2.

Click Printers and Other Hardware, and click Printers and Faxes.

3.

Right-click the printer icon that is not functioning, and select Properties to open the Properties window.

4.

Click OK.

Change the default printer port setting, although this setting is generally correct for most printers.

1.

Click Start, and click Control Panel.

2.

Click Performance and Maintenance, and click System. The System Properties dialog box appears.

3.

Select the Hardware tab, and click Device Manager. The Device Manager window appears.

4.

Double-click Ports (COM&LPT), and double-click ECP Printer Port (LPT1).

5.

Select the Port Settings tab, and select a different LPT Port Number.

You may need to set or reset your computer's printer settings.

1.

Click Start, and point to All Programs, Sony Notebook Setup, and click Sony Notebook Setup again.

2.

Click the Printer tab.

3.

If it is not already selected, click the ECP option in the Printer port mode box.

4.

Click the Enable Ports tab.

5.

If it is not already selected, click the Printer Port check box.

6.

Click OK.

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