Avaya 9630 - Manual (Page 29)

Tracing a malicious call
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts
a controller to begin call tracing and provide information for reporting this call. This feature
is available only if your administrator has set up the phone system to trace and track
malicious calls and there is an attendant or controlling user to oversee the trace.
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to MCT and press OK or just press the corresponding
line button to start the trace. .
3. An alerting tone and/or flashing LED signifies the trace is active. Hanging up
deactivates MCT,
Recording a call
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail
system. This feature is available only if your administrator has set up the feature on your
telephone.
1. During an active call, scroll right from the Phone screen to access the Features
menu.
2. If necessary, scroll down to OTR and press OK or just press the corresponding
line button to start recording the call.
Note:
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR
feature, you must understand and comply with these laws.
3. Hang up to stop recording.
Making a priority call
Use the Priority Calling feature to provide a special type of call alerting between internal
telephone users, including the attendant. The called party hears a distinctive ringing when
the calling party uses Priority Calling.
1. Before dialing, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to Priority Call and press OK or just press the
corresponding line button.
3. Enter the extension you want to call.
4. Press Enter or OK to immediately start dialing the priority call to that extension,
where the call appearance will show the incoming call as a priority call.
Interrupting a call with a whisper page
Use the Whisper Page feature to interrupt or "barge in" on another user's call and make
an announcement. This feature is unique because only the person on the paged extension
can hear the page. Other parties on the call cannot hear the page, and the person who
makes the page cannot hear anyone on the call. If the paged user has a display telephone,
the paged user can see your caller ID. For example, users A and B are on a call. You have
an urgent message for user A and make a whisper page. All three users hear the tone that
signals the page, but only user A hears the page itself. You cannot hear user B.
Features menu
Issue 2 December 2007 29