Sony PCV-R528DS - Manual (Page 146)

Troubleshooting
This section describes how to solve common problems you may encounter when using your computer. Many problems
have simple solutions, so try these suggestions before you call Sony Customer Support. For more advanced
troubleshooting information, see the VAIO Digital Studio Computer Reference Manual. You can download
this electronic document from Sony's website at
http://www. sony.com/pcsupport.
My computer does not start
 Check that the computer is plugged into a power source and that it is turned on. Check that the power light
is lit on the front panel of the computer.
 Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).
 Confirm that the power cord and all cables are connected firmly, as described on the color poster.
 If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and
working.
 Check that the display is plugged into a power source and turned on. Check that the brightness and contrast
controls are adjusted correctly. See the manual that came with your display for details.
 Check that the computer is not in standby mode (see Using the Standby Function ).
My computer "locks up"
 Close the application that is currently locked up by pressing ALT+F4.
 Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, click Restart,
and then click OK.
 If you cannot restart as described in the preceding step, you can restart the computer by pressing
CTRL+ALT+DELETE or press the power switch for more than six seconds.
! Pressing CTRL+ALT+DELETE may result in losing changes made to files that are currently open.
My software program "locks up" or crashes
 Close the application that is currently locked up by pressing ALT+F4.
 Contact the software publisher or designated provider for technical support. See For Answers to Your
Software Questions for a complete list of phone numbers.
My CD-ROM/DVD-ROM/CD-RW drive tray does not open
 Make sure the computer is turned on.
 Press the Eject button on the drive.
 Double-click the My Computer icon on the Windows desktop. Right-click the CD-ROM icon. Select the Eject
option from the pop-up menu.
 If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip
into the emergency eject hole.
I cannot play a CD-ROM
 Make sure you place the disc in the tray with the label side facing up.
 Make sure the software is installed according to the program's instructions.
I cannot play a DVD-ROM
 If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you are
trying to play is incompatible with the DVD-ROM drive in your VAIO Digital Studio Computer. The region code
is listed on the disc's packaging. Region code indicators such as "1" or "ALL" are labeled on some DVDs to
indicate what type of player can play the disc. Unless a "1" or "ALL" appears on the DVD or on the packaging,
you cannot play the disc on this computer.
 If you hear audio but cannot see video, your computer's video resolution may be set too high. For best
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