AT&T P5962 - Manual (Page 47)

45
Appendix
In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For Customer
Service, visit our web site at www.telephones.att.com, or call 1-800-222–3111.
Telephone
does not work
at all
• Make sure the battery is installed and charged correctly (see page 8).
• Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the charger to re-initial-
ize.
Phone does
not ring
• Make sure the ringer is on (see pages 18-19).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see pages 6-7).
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.
If you hear
noise or
interference
during a call
• You may be out of range. Move closer to the base.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
• Do you have DSL service? If so, you need to have a DSL filter installed
at every phone jack that has a phone connected to it. Contact your
DSL service provider for filter information.
• Do you have a wireless router or a computer with a wireless LAN
card? If so, place the corded base unit and the cordless handset at
least 3 feet away from your wireless router, computer, or cordless
remote charger to avoid interference.
Buttons don’t
work
• If the cordless handset buttons don’t work, try placing the handset in
the charger for at least 15 seconds.
• If the corded base buttons don't work, try unplugging the AC adapter
and then plug it back in again.
91-000302-050-000_EP5962Englishmanual_Sep.02,2005.qxd 2/13/1950 7:21 PM Page 45