Obtaining repair service – ALESIS QS8.1 User Manual
Page 183
Appendix A — Trouble-Shooting
QS7.1/QS8.1 Reference Manual
169
OBTAINING REPAIR SERVICE
Before contacting Alesis, please double-check all your audio and MIDI connections,
and make sure you’ve read the manual.
U.S. Customers:
If the problem persists, call Alesis USA at 1-800-525-3747 (1-800-5ALESIS) and
request the Product Support department. Or you can e-mail Product Support at
[email protected]. Discuss the problem with one of our technicians; if
necessary, you will be given a repair order (RO) number and instructions on how to
return the unit. All units must be shipped prepaid and COD shipments will not be
accepted.
For prompt service, indicate the RO number on the shipping label. If you do not have
the original packing materials, ship the QS in a sturdy carton, with shock-absorbing
materials surrounding the unit. Bubble-pack works well, as will any styrofoam
pellets that don’t contain CFCs. PROPER PACKAGING IS IMPORTANT: Shipping
damage caused by inadequate packing is not covered by the Alesis warranty.
Before sealing the box, tape a note containing the following items to the top of the
defective unit:
•
A description of the problem.
•
Your name.
•
Your phone number (and e-mail, if you have it).
•
The address where you want the product returned. (Alesis will pay for standard
one-way return shipping on any warranty repairs. Next day service is available
for a surcharge.)
Field repairs are not normally authorized during the warranty period, and repair
attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Service Department
12520 Wilkie Ave.
Hawthorne, CA 90250
Customers outside the USA:
Contact your local Alesis dealer for warranty assistance. The Alesis Limited
Warranty applies only to products sold to users in the USA and Canada. Customers
outside of the USA and Canada are not covered by this Limited Warranty and may
or may not be covered by an independent distributor warranty in the country of sale.
Do not return products to the factory unless you have been given specific
instructions to do so.