AltiGen comm IP 710 - Manual (Page 34)

26 IP 710 Manual
TH - number of calls in the queue whose queue time is greater than the
service level threshold
SL - service level in percentage
Not Ready - the agent is not ready to receive workgroup calls
Greeting Button
The IP 710 phone’s Greeting button is a shortcut to the greeting feature in
voice mail. It lets users:
• Record a greeting
• Enter a directory name
• Select which greeting to use
Greetings are affiliated with activity codes. The user can choose, for
example, the “meeting” greeting or the “business travel” greeting. See
“Activity Button,” below.
Activity Button
The IP 710 phone’s Activity button lets users select an activity code that
corresponds to their activity status (for example, at a meeting or in
training). The selected code appears in the upper right of the LCD screen.
When an IP 710 user calls an extension in the system that has activity codes
set up and the call goes into RNA handling, or the destination user has DND
enabled, the activity code is displayed on the IP phone.
Note: Called party activity display is not available in Basic mode. Also,
the activity displayed on the IP phone may truncate the caller ID/
caller name.
The administrator can change the activity codes in Alti Admin/ACM
Admin in the System Configuration dialog box, Activity tab.
To select an activity code from the IP 710 phone:
1. Press the Activity button.
2. Press / to scroll through the codes.
3. Press Enter to select a code.