ATI Technologies X800 - Manual (Page 51)

Warranty Information 43
ATI Customer Care will work to resolve your issue and help you to get your
ATI product up and running. If your issue is not resolved, our technicians will
determine whether the difficulty you are experiencing is the result of the ATI
product, whether your product contains a defect, and whether your product is
under warranty.
• ATI Customer Care is unable to assist with refunds, returns, or
exchange specific inquiries. If resolving the problem being
experienced is critical to your decision to keep the product, it is your
responsibility to ensure that you know and are within the period of
time your reseller will allow for refunds, returns or exchange.
• ATI is not responsible for any expense incurred accessing Customer
Care. It is expected that customers will review the expense associated
with the available support options and will choose the method that
best meets their needs and budget.
• ATI Customer Care reserves the right to limit support options for
products that are not registered or are at End of Life.
Warranty Information
Hardware Warranty Service Statement
ATI Technologies Inc. warrants to the original purchaser of the hardware that the product is in good working
condition, according to its specifications at the time of shipment, for a period of three years from the date of
original purchase.
Should the product, in ATI’s opinion, malfunction within the warranty period, ATI will, at its discretion, repair
or replace the product upon receipt with an equivalent. Any replaced parts become the property of ATI. This
warranty does not apply to the software component of the installation, usage not in accordance with product
specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or
modifications.
Proof of purchase may be required, if doubt exists regarding warranty eligibility. Late model products are
assumed to be under warranty. ATI accepts ordinals, photocopies and faxes as proof of purchase when
required
Warranty Service
For warranty service instructions visit:
ati.com/online/warranty or contact one of our Customer Service Representatives using one of the
aforementioned means.
• Before shipping any unit for repair, obtain an RMA number for warranty service.
• When shipping your product, pack it securely, show the RMA and serial number of the product on
the outside, and ship prepaid and insured.
• ATI will not be held liable for damage or loss to the product in shipment.