Pioneer VSX-924-S - Manual (Page 103)

103
FAQ
13
Symptom Remedy
HDCP ERROR shows in the display. Check whether or not the connected component is compatible with HDCP. If it is not
compatible with HDCP, reconnect the source device using a different type of connection
(component or composite). Some components that are compatible with HDCP still cause
this message to be displayed, but so long as there is no problem with displaying video,
this is not a malfunction.
Synchronized operation not possible
using Control with HDMI function. Check the HDMI connections.
The cable may be damaged.
Select ON for the Control Mode with HDMI setting (see
HDMI Setup on page 63 ).
Turn the TV’s power on before turning on this receiver’s power.
Set the TV side Control with HDMI setting to on (see TV’s operating instructions).
Connect the TV to the HDMI OUT 1 terminal and set the HDMI output to OUT 1. Then
turn on first the TV’s power, then this receiver’s power.
When HDZONE is set to ON, the
video resolution and number of
audio channels for the main zone
side changes. This is due to the HDMI connection specifications; it is not a malfunction. When play-
ing the same input in the main zone and HDZONE, video and audio signals that can be
output in common for all the devices connected to the HDMI OUT 1, HDMI OUT 2 and
HDMI OUT 2 (HDZONE) terminals are set.
HDZONE cannot be turned on. Set Output Setting at MAIN/HDZONE to HDZONE ( page 94 ).
When the input source for the main
or HDZONE is switched or when
the power of the respective zones is
turned on and off, the audio or video
of the HDMI output terminal that is
not being operated is sometimes
interrupted. This is because the HDMI devices need to recognize each other again. This is not a
malfunction. If the picture is disturbed or not displayed, turn off the power of the devices
in all the zones, then try again. Also try temporarily turning the Network Standby and
Standby Through settings OFF.
Such menus as the HOME MENU as
well as the on-screen display are not
displayed for HDMI OUT 1. Press OUT P. and switch the HDMI OUT 1/2 setting.
Cannot upscale to 4K or 1080p. Change V.CONV to ON. ( page 69 )
Change RES. ( page 69 )
When the network function or iPod/USB input is selected using HDZONE, upscaling
cannot be performed. To perform upscaling, turn off HDZONE or set HDZONE to some
other input (
page 72 ).
4K video is not output even though a
4K compliant TV is connected. When the MAIN/HDZONE setting is MAIN and the HDMI output setting is OUT 1+2 and
when the MAIN/HDZONE setting is HDZONE and HDZONE is the same input as with the
main zone, video is output with the lower resolution of the TV connected to HDMI OUT 1
and HDMI OUT 2. When there is only one 4K compliant TV, connect it to HDMI OUT 1
and set the HDMI output setting to OUT 1 or turn off HDZONE so that video is only output
to the 4K compliant TV.
MHL
Symptom Remedy
When playing an MHL-compat-
ible device connected to the
HDMI 6/MHL terminal, the Standby
Through function does not work and
the power turns off. The MHL device will not operate unless power is being supplied from this receiver. When
this receiver is in the Standby Through mode, power cannot be supplied due to reduced
power consumption. Because of this, the MHL device will not operate. This is not a mal-
function.
MHL-compatible device cannot be
operated with the remote control. Press MHL to set the remote control to the MHL control mode.
MHL POW ERR is displayed on the
display. There is a problem with the power supply for the MHL device. After turning OFF the
receiver, disconnect the MHL device, connect the MHL device again and then turn ON
the power of the receiver.
If the error is displayed even though the above operation is repeated several times,
there is a problem with the receiver or the MHL device. Disconnect the power cable and
request repair.
Built-in AVNavigator
Symptom Cause Remedy
AVNavigator does not inter-
act well with the receiver. The receiver’s power is not turned
on. Turn the receiver’s power on. (Wait about 60 seconds after
the power turns on for network functions to start.)
The receiver or computer is not con-
nected to the LAN. Connect a LAN cable to the receiver or computer ( page
32 ).
The router’s power is off. Turn the router’s power on.
Network connections could be
restricted due to the computer’s net-
work settings, security settings, etc. Check the computer’s network settings, security settings,
etc.
In the middle of
Wiring Navi, you are
instructed to turn off the
power of the unit and then
connect other equipment or
speakers. This is to avoid failure of the receiver
due to a short-circuit between cables
or from static electricity. Per the Wiring Navi instructions, turn OFF the power
of the receiver. As long as the browser has not quit,
Wiring Navi resumes guidance upon turning ON the
receiver.
When the Wiring Navi or
Interactive Operation Guide
is launched, a warning about
security protection appears on
the browser. This is because of the browser’s
security function. This is not a problem. Perform the operation to authorize
the blocked contents.
AVNavigator screen is not
displayed on the browser. This receiver’s IP address has not
been entered into the browser cor-
rectly. Check the receiver’s IP address and enter it correctly in the
browser (
page 92 ).
Receiver settings cannot be
made from a browser. JavaScript is disabled on the internet
browser. Enable JavaScript.
The browser is not compatible with
JavaScript. Use an internet browser that is compatible with JavaScript.