Pioneer VSX-924-S - Manual (Page 106)

106
FAQ
13
Symptom Cause Remedy
The sound of the Spotify
audio stream is not pro-
duced. — Check whether this unit is selected on the Spotify applica-
tion.
Check that contents are playing on the Spotify application.
If the above does not solve the problem, turn this unit’s
power off then back on.
With an AV receiver that has the
‘System Setup’
d ‘Other Setup’ d
‘Play ZONE Setup’ option, the sound
may be playing in another zone.
If this is the case, set which zone the sound is to be played
in at the play zone settings.
This unit’s volume does not
increase when the volume
slider in the Spotify applica-
tion is raised. A volume upper limit is provided so
that the volume will not inadvertently
go up too much. To further increase the volume, use the remote control.
When the iControlAV5 or built-in AVNavigator application
is being used, you can use the application to increase the
volume.
Playback continues on
this unit when the Spotify
application is quit. The Spotify audio stream continues
from this unit, even when the Spotify
application is quit. To operate again, relaunch the Spotify application.
The Network functions
cannot be operated with
the buttons on the remote
control. The remote control is not currently
set to the Network function mode. Press NET to set the remote control to the Network func-
tion mode (
page 57 ).
When the DMR mode or
AirPlay is used from a
computer, smartphone,
etc., the sound is played in
ZONE 2. Play ZONE Setup is set to ZONE 2. Change Play ZONE Setup to MAIN ( page 94 ).
Network connections
cannot be made via the
wireless LAN converter
(AS-WL300). — For details, see Wireless LAN on page 106 .
Wireless LAN
Network cannot be accessed via wireless LAN.
Wireless LAN converter’s power is not on.
! Check that the USB cable connecting the wireless LAN converter to the receiver’s DC OUTPUT for
WIRELESS LAN terminal is properly connected.
WLAN POW ERR is displayed on the receiver’s display window.
! There is a problem with the wireless LAN converter’s power supply. Turn the receiver’s power off, then
disconnect the USB cable, reconnect the USB cable and turn the receiver’s power back on.
! If WLAN POW ERR is still displayed after repeating the above procedure several times, there is a problem
with the receiver or the USB cable. Unplug the receiver from the wall and call a Pioneer authorized inde-
pendent service company.
The LAN cable is not firmly connected.
! Firmly connect the LAN cable (
page 33 ).
Wireless LAN converter and base unit (wireless LAN router, etc.) are too far apart or there is an obstacle
between them.
! Improve the wireless LAN environment by moving the wireless LAN converter and base unit closer
together, etc.
There is a microwave oven or other device generating electromagnetic waves near the wireless LAN
environment.
! Please refer to the manuals of the wireless LAN converter.