Philips SENSEO® Quadrante Cafetera de monodosis de café - Manual (Page 14)

14
Problem Solution
I cannot open the lid. A vacuum may have temporarily formed under the lid.
Switch off the machine and wait 24 hours before pulling up the lever to
open the lid. Do not use force when pulling up the lever to open the lid.
When the lid opens, take out the pod holder and unclog the hole by
holding the pod holder under a running tap. If necessary, use a washing-up
brush or a pin to unclog the hole.
Make sure you do not move the SENSEO ® machine. Moving the machine,
placing it outdoors or in a cool or cold environment does not accelerate
the unlocking of the lid.
Do NOT put the SENSEO ® machine in the fridge or freezer, as this does
not accelerate the unlocking of the lid. You can prevent the lid from getting
locked by cleaning the pod holder regularly. Never put ground coffee (filter-
fine grind) in the pod holder. Prevent pods from tearing by placing them
in the pod holder with the convex side pointing downwards. Check if the
coffee in the pod is evenly distributed when you place the pod in the pod
holder. Press the pods lightly into the pod holder.
If problems continue to occur, contact the Philips Consumer Care Centre
in your country.
The machine produces
less coffee than before.
Perhaps the sieve in the centre of the pod holder is clogged. If it is, unclog
the sieve by holding the pod holder under a running tap. If necessary, use a
washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter ‘Descaling’).
The SENSEO ® coffee
machine brews only
a small quantity of
coffee or no coffee at
all when I use it for the
first time.
You have not flushed the machine properly before first use. As a result, the
boiler is not or only partly filled. Flush the machine properly (see chapter
‘Preparing the machine for use’) before you brew another cup of coffee.
I cannot close the lid
properly.
Check if a used coffee pod sticks to the water distribution disc. If this is the
case, remove the used pod.
Check if you have not put two coffee pods in the 1-cup pod holder q.
The machine has been
stored in a room that
was not frost-free.
Contact the Philips Consumer Care Centre in your country.
The SENSEO ® coffee is
not strong enough.
Make sure that:
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder q and the
1-cup button q. Use 2 pods in combination with the 2-cup pod holder
qq and the 2-cup button qq;