PHCC Pro Series Pro Series C33 - Manual (Page 17)

Page 16
Pump is not plugged in . . . . . . . . . . . . . . . . . . . .
No AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Poor power source . . . . . . . . . . . . . . . . . . . . . . . .
Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .
Defective float switch . . . . . . . . . . . . . . . . . . . . .
Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .
Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .
Incorrect power supply . . . . . . . . . . . . . . . . . . . .
Pump running continuously with no water present . .
Float switches mounted too low . . . . . . . . . . . . . .
Water back flowing from pipe . . . . . . . . . . . . . . . .
Malfunctioning float switch . . . . . . . . . . . . . . . . .
Clogged or frozen discharge . . . . . . . . . . . . . . . . .
Blocked intake strainer . . . . . . . . . . . . . . . . . . . .
One or both of the floats is obstructed and cannot
drop down . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defective float switch . . . . . . . . . . . . . . . . . . . . .
Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .
Check valve on secondary pump will not close and
water re-circulates within the system . . . . . . . . . . .
Partially blocked impeller . . . . . . . . . . . . . . . . . . .
Clogged or frozen discharge pipe . . . . . . . . . . . . . .
Broken or leaking pipe . . . . . . . . . . . . . . . . . . . . .
Low power voltage . . . . . . . . . . . . . . . . . . . . . . .
Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .
There is an air lock in the system . . . . . . . . . . . . .
Check valve is broken . . . . . . . . . . . . . . . . . . . . .
Blocked intake screen . . . . . . . . . . . . . . . . . . . . .
Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .
Plug pump in properly (see instructions)
Check circuit breaker or fuse, and GFI reset button
Check circuit line wires, cable and outlet
Remove strainer and clear obstruction
Replace float switch with new float switch
Replace pump with new pump
Remove strainer and clear obstruction
Check power supply source and voltage
Check float switch
Raise both float switches
Install or replace check valve
Replace float switch with new float switch
Clear blockage or thaw frozen line
Clear debris from intake strainer
Clear debris from inside the float cage (Loosen nut on
top of float, then remove c-clip on bottom of float.
Remove debris. Tighten nut on top of float, then
replace c-clip on bottom of float.) When reassembling
the float, the magnetic strip on the inside of the float
should be facing down.
Replace float switch with new float switch
Replace check valve.
Replace the check valve on the secondary pump
Remove strainer and clear obstruction
Clear blockage or thaw frozen line
Repair pipe
Check power voltage, wires and cable condition
Replace check valve.
Make sure the 1/8” air bleed hole located near the top
of the PVC pipe is clear of debris
Replace the check valve
Clear debris from intake screen
Replace pump
Primary Pump Troubleshooting Guide
Read safety warnings & instructions before attempting any repairs or maintenance.
! DANGER
Potential Cause THE PUMP WILL NOT START OR RUN Solutions
Potential Cause THERMAL PROTECTOR TRIPPING OR NOT FUNCTIONING Solutions
Potential Cause PUMP STARTS AND STOPS TOO FREQUENTLY Solutions
Potential Cause PUMP WILL NOT SHUT OFF Solutions
Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions
Potential Cause ABNORMAL SOUND OR VIBRATION Solutions
Backup Pump Troubleshooting Guide
Read safety warnings & instructions before attempting any repairs or maintenance.
! DANGER
Potential Cause BATTERY FLUID LOW Solutions
Potential Cause BATTERY PROBLEM Solutions
Potential Cause POWER FAILURE Solutions
Potential Cause PUMP WILL NOT SHUT OFF Solutions
Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions
Potential Cause ABNORMAL SOUND OR VIBRATION Solutions
If the listed solutions do not resolve the problem, follow the instructions within the manual to disconnect the
system from the outlet and battery terminals, then reconnect the system and push the reset button. If the
problem continues, contact customer service at 800-991-0466 option 3.
The battery fluid is low . . . . . . . . . . . . . . . . . . . . . .
The fluid sensor is installed improperly . . . . . . . . . . .
Not using a Pro Series battery . . . . . . . . . . . . . . . . .
Terminals are corroded . . . . . . . . . . . . . . . . . . . . . .
Cables are loose . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery is discharged below 25% . . . . . . . . . . . . . . .
Battery is old or damaged . . . . . . . . . . . . . . . . . . . .
Power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . .
An outlet, fuse, or circuit breaker has failed . . . . . . .
The charger is unplugged from the wall or the back of
the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The control unit is receiving less than 110 volts from
the outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Backup pump is unplugged . . . . . . . . . . . . . . . . . . .
Backup pump is clogged . . . . . . . . . . . . . . . . . . . . .
Backup pump is broken . . . . . . . . . . . . . . . . . . . . . .
The main AC pump failed because of a power outage .
The water was coming into the sump faster than the
main pump could evacuate it . . . . . . . . . . . . . . . . . .
The float switch on the main AC pump is stuck or
defective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The main AC pump is broken . . . . . . . . . . . . . . . . . .
The main AC pump could not keep up with the inflow
of water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The check valve is stuck and the water cannot pass
through it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The discharge pipe is clogged or frozen and the water
cannot pass through it . . . . . . . . . . . . . . . . . . . . . .
There is a slight chance of false activation if the float
switch cord is wrapped around the AC power cord . . . .
There is an air lock in the system . . . . . . . . . . . . . . .
Check valve is broken . . . . . . . . . . . . . . . . . . . . . . .
Discharge pipe is clogged or frozen . . . . . . . . . . . . .
Add distilled water to each cell of the battery
The fluid sensor should be inserted into the designated
hole on the top of the battery and pushed down
This feature cannot be used. Attach the fluid sensor to
the positive post of the battery
Clean terminals and cables
Tighten wing nuts
Replace battery if power is out. There is only 1 hour of
continuous pumping power left. Battery will recharge
when power is restored
Replace battery
None. The backup pump will run off of the battery. Flip
the alarm switch to the off position to silence the alarm.
Be sure to flip it back to on when the power is restored.
Try another outlet, replace the fuse, or reset the circuit
breaker
Make sure the power cord is plugged in securely
None, if the utility company has instigated brown outs.
Otherwise, reduce the number of other appliances on the
circuit
Make sure the pump is securely plugged into the back of
the control unit
Remove strainer from pump and clean out any debris
Replace the pump
None. The backup pump was activated when needed
None. The backup pump was activated when needed
Free the float switch on the main pump or replace it
Replace the main AC pump
None. The backup pump was activated as needed. If this is a
recurring problem, install a higher capacity main pump
Replace the check valve
Thaw, clean out the blockage, or replace the discharge pipe
Move the float switch cord away from the AC power cord
Make sure the 1/8” air bleed hole located near the top of
the PVC pipe is clear of debris
Make sure check valve is functioning, or replace it
Clear the discharge pipe