Aquascape IonGen Generation G2 (95027) - Manual (Page 7)

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Problem Cause Solution
1. Power light not Illuminated No AC power Check GFI and incoming power
Controller failure Contact Dealer or Installer
2. Ionizing Indicator Display reads “00” IonGen ™ Probe exhausted Inspect and replace IonGen ™ Probe
if exhausted
Check to make sure all of the IonGen
™
Probe cable connectors are properly
installed and the cables have not been
accidentally damaged or cut
3. I onization level not able
to be raised to full power
Insufficient water flow through
Flow Chamber
Scale build-up or debris
suffocating IonGen ™ Probe
Water chemistry make-up
In most of these cases the IonGen ™ System
will still produce a sufficient quantity of
ions to kill the algae. If algae levels are not
being controlled move IonGen ™ Probe to
area of greater water flow. Plumbing into
the water feature’s recirculating system is the
most effective method.
An excessive build-up of scale on the bars is
an indicator that there may not be sufficient
water flow. The scale will decrease the
distribution of ions being released into the
water, as well as affect the ability to raise
and lower the Control Panel’s ionization
level. The scale can be easily brushed or
scraped off the bars which will improve the
IonGen ™ Probe’s performance immediately.
If you notice the scale repeatedly building
up then you may want to move the
IonGen ™ Probe to a location with higher
water flow, such as plumbed directly into
the main recirculating system.
Water chemistry also plays a role in the
ability of the ionization level to be raised
or lowered, as well as the effectiveness of
the copper ions in the water. See targeted
Water Parameters section below the
troubleshooting table.
• The Flow Chamber, when plumbed directly into the
recirculating system, needs to be located in a region that will
drain for servicing the replaceable IonGen ™ Probe, as well
as allowing the Flow Chamber fitting to over-winter.
• If shutting down the water feature during the winter, make sure
the plumbing line is drained free of water. Failure to do so may
cause water remaining in the plumbing line to freeze, potentially
cracking the Flow Chamber and voiding the warranty.
• Prior to restarting the IonGen ™ System in the spring, it is
a good idea to remove and inspect the IonGen ™ Probe
to ensure it is free of debris and scale build-up, and not
exhausted or worn. Scrape away any scale build-up from
the IonGen ™ Probe’s bars. Replace worn IonGen ™ Probes.
See section above on IonGen ™ Probe maintenance for
more information.
troubleshooting guide
ImPOrtant: Before installing the IonGen ™ System on an existing water feature, it is recommended to thoroughly clean
the pond of as much algae and debris as possible. This will maximize the ion’s effectiveness and speed to achieve desired
results. The more algae and debris present in the water feature, the longer it will take for the IonGen ™ System to provide
noticeable results.
95029 IonGen G2 EPA Instructions 01-13.indd 7 1/24/13 11:38 AM