Aquascape IonGen Generation G2 (95027) - Manual (Page 8)

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Problem Cause Solution
4. Continued scale build-up on
IonGen ™ Probe bars
Insufficient water flow
across IonGen ™ Probe
See #3 solutions
5. low copper level Copper being used It is not unusual to have low or even no
copper level readings on the test kit, no
matter how high the IonGen ™ System
ionization level setting. This is due to
the copper being used within the water
feature. Use visual indicators, such as
the quantity of algae in the water feature
to determine if the ionization is working.
Periodic copper testing will ensure that
the levels are below the maximum level
of .25 ppm.
6. High copper level Ionizing level set too high Reduce ionizing indicator to 1 bar or
unplug Control Panel until copper level
is below 0.25 ppm. A partial water
change can also be conducted for
quicker copper level decrease.
7. Algae levels remain high
after prolonged use
low copper level Raise ionization level
Insufficient flow through Flow Chamber See #3 solution
Scale build-up or debris
suffocating IonGen ™ Probe
See #3 solution
Water chemistry outside of
targeted water parameters
See Targeted Water Parameters section
below the troubleshooting table
Algae type The IonGen ™ System is very effective
at controlling filamentous string algae.
Some types of algae are less affected by
copper ions than others. In these cases
you may not have as noticeable results
with the IonGen ™ System.
For more information about our company or products, please visit our website at www.aquascapeinc.com
or call us at (US) 1-866-877-6637 (CAN) 1-866-766-3426
©2013 Aquascape, Inc. • All Worldwide Rights Reserved
95029.012013
targeted water Parameters for oPtimal Performance
To achieve the best results with the IonGen ™ System it is
recommended that the water feature’s water is within the
water parameters listed in the table below. The water feature’s
water parameters can change during the season, especially
in features that experience high evaporation. Many times a
simple water change can help reset the water feature’s water
parameters. Alkalinity is an important parameter for the proper
function of the IonGen ™ System. one easy ways to raise low
alkalinity levels is to use ordinary baking soda. Adding ¼
cup (0.15 pounds) per 1,000 gallons will typically raise the
alkalinity by 10 mg/l (ppm). Raising the alkalinity should not
be done all at once, but over a period of days. one easy way
to lower high alkalinity is performing a water change.
copper: less than 0.25 ppm
alkalinity: 100 - 250 ppm
troubleshooting guide
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95029 IonGen G2 EPA Instructions 01-13.indd 8 1/24/13 11:38 AM