CounterPath eyeBeam 1.5 User Guide for Windows User Manual
Page 15
CounterPath eyeBeam 1.5 for Windows
11
Call Record
Click REC at any time during the call. Click again to stop recording. Recordings are saved as WAV files (for
audio) AVI files (for video), in the location specified in the Options window. (Click
near the top of the Call
display and select Options, then display the Application pane.)
Call Information
To view information such as the current codecs, hover over the line button (for example, line 1) that the call is
being made on. Information appears in the tool tip.
Add to Contacts List
At any time during a call, you can click
on the Call display to add the other party to your Contacts list. For
information on the fields on the dialog box and on contacts list in general, see page 17.
Unattended (Basic) Call Transfer
To transfer without informng the third party that a call is coming their way:
1. Click XFER on the dial pad. The line and the XFER LED turn blue.
2. Enter the number to which the call is to be transferred. For example:
• Enter the name or number and press Enter.
• Drag an entry from any tab in the Calls & Contacts drawer to the Call display.
The message Requesting basic transfer appears. At this point, the call is no longer under you control; you
cannot cancel the transfer.
Attended (Supervised) Call Transfer
To first inform the third party that a transferred call is coming their way:
1. Select an available line. The original call will automatically be put on hold.
2. Call the third party.
3. After the third party answers, and when you are ready to make the transfer, click XFER. The line of the
original call is now red, while the line of the third party is blue.
4. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free
(black).
Placing a Call on Hold
Click Hold or click the line or click another line.
To resume a call that is on hold, click the line.
AA – Auto Answer
Click AA on the dialpad to automatically answer calls as they come in.