CounterPath eyeBeam 1.5 User Guide for Windows - Manual (Page 52)

CounterPath eyeBeam 1.5 for Windows
48
Account Properties – Presence
Presence allows other softphone users to see your online availability, and also allows you to see the online
availability of others.
How Availability Works for Single Accounts
If you have only one account, enter the appropriate values on this tab, in order to configure eyeBeam according
to how presence is supported by the VoIP service provider.
The icons in the Contacts tab on the Calls & Contacts drawer will be color-coded to show the contacts’
availability.
Once you have configured presence on this page, you can set up rules; see “Availability” on page 22 and
“Privacy Rules” on page 26.
How Availability Works for Multiple Accounts
The Presence tab appears only for the account that is currently the default account. If you change the default
account, the Presence tab will appear for that account and not for the previous default account.
The tab only appears for the default account because typically you can only see the presence for contacts who
are contacted through the proxy for the account that is currently the default. For example, when the account
domain.com is the default, all the contacts with the address “@domain.com” are watchable. The contacts at
other domains are not watchable; their availability icons appear as gray.
(The only exception to this rule is if the default account supports “passthrough”, in which case you will be able
to watch contacts for domains that the service provider passes through. Contact your VoIP service provider for
details.)
The procedure for configuring availability for multiple accounts is:
• Choose which account you want to watch availability on. Set that account as the default. Note that the choice
of default will affect how your dial plans work (if you use dial plans). See “Dialing Plan” on page 58.