CounterPath Bria 4 Windows User Guide - Enterprise Deployments - Manual (Page 3)

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Contents
Introduction................................................................................................................................ 1
Installation and Setup................................................................................................................. 3
Starting Bria ......................................................................................................................... 3
Configuring Bria .................................................................................................................. 4
Troubleshooting ................................................................................................................... 6
Checking for Bria Updates .................................................................................................. 6
Managing Bria Licenses ...................................................................................................... 6
Making Phone Calls................................................................................................................... 9
Starting and Quitting Bria.................................................................................................... 9
The Onscreen Softphone...................................................................................................... 9
Placing a Call ....................................................................................................................... 11
Handling Incoming Calls ..................................................................................................... 15
Handling an Established Call............................................................................................... 17
Transfering a Call ................................................................................................................ 19
Handling Video Calls........................................................................................................... 21
Conference Calls.................................................................................................................. 23
Voicemail............................................................................................................................. 27
Forwarding Calls.................................................................................................................. 27
Viewing Your Workgroup ................................................................................................... 28
Working in Deskphone Mode.............................................................................................. 31
Other Bria Features .................................................................................................................... 33
Instant Messaging ................................................................................................................ 33
Sending a Broadcast IM....................................................................................................... 35
Group Chat (Conference IM)............................................................................................... 36
Chat Rooms.......................................................................................................................... 38
Viewing Messages ............................................................................................................... 40
Sending and Receiving Files................................................................................................ 41
Sharing your Screen............................................................................................................. 42
The Contacts Tab ....................................................................................................................... 53
Populating the Contact List.................................................................................................. 54
Managing Contacts and Groups........................................................................................... 57
Using Contacts ..................................................................................................................... 61
Sharing Online Status .......................................................................................................... 62
Privacy ................................................................................................................................. 68
Using Other Resources .............................................................................................................. 69
History Tab .......................................................................................................................... 69
Favorites Tab ....................................................................................................................... 70
Directory Tab ....................................................................................................................... 71
Configuring Bria ........................................................................................................................ 73
Configuring Accounts.......................................................................................................... 73
Configuring Preferences ...................................................................................................... 83
A Troubleshooting ..................................................................................................................... 93
B Application Hot Keys............................................................................................................. 96
C Contact List Headings ............................................................................................................ 97
D Other Ways to Run Bria......................................................................................................... 98
E Glossary.................................................................................................................................. 100