CounterPath Bria 4 Windows User Guide - Enterprise Deployments - Manual (Page 32)

CounterPath Corporation
28
3.11 Viewing Your Workgroup
The workgroup gives you a detailed view of phone-related activity for a team.
The workgroup feature must be set up before it can be used; see “SIP Account Properties – Presence” on
page 76. Once this is done, choose View > Workgroup to view your workgroup.
The Workgroup window supports many of the same features as the contact list.
Click the name to display the contact flyout
A name may be grayed out. Typically, this means that the person is not
letting you watch them, perhaps because they are your supervisor.
Click to call this person